Privacy information
Privacy information for families
What we collect, why we use it, and how it supports the service.
What information may be collected
We may collect names, emails, household details, bookings, and support notes.
Stripe handles payment information for purchases and memberships.
Why the information is used
We use this information to manage accounts, bookings, credits, and support.
Payment details help us confirm purchases and keep balances accurate.
How information may be shared
We may share information with service providers, including Stripe.
We may also share information for legal or safeguarding reasons.
Retention and security
We keep records only as long as they are needed.
We take reasonable steps to keep data secure.
Your privacy rights
You can ask what information we hold and request corrections.
We aim to keep this information clear for families.
Keeping this notice up to date
We may update this notice over time.
The version on this site is the current one.